Transfers VDSI Service Categories and Standards

ACRISS has expanded its activities to include the emerging Vehicle with Driver Service Industry (VDSI) in its portfolio, also known as Transfers in the travel industry. Just as we did for the car rental industry, we have recently defined common standards to be used by this new industry in an effort to promote reservation distribution systems and avoid misleading information when making a VDSI booking online or via any electronic means.

Below are the current VDSI standards defined by ACRISS in cooperation with members of the industry - ACRISS associates. For further information on these standards or on how to become an ACRISS associate, please send an email to info@acriss.org

Service Categories

Economy Class	Premium Economy	Business Class	First Class

Vehicle Standards

ACRISS VDSI Vehicle Standards Examples

Examples shown are representative of vehicle standards. Transfer companies will provide a vehicle of a similar standard according to ACRISS specifications.

Global standards

Economy Class	Economy Van	Premium Economy	Business Class	Business Van	First Class
Doors min. 4	Doors min. 4	Doors min. 4	Doors min. 4	Doors min. 4	Doors min. 4
Passengers 3/4	Passengers: 5/7	Passengers: 3/4	Passengers: 3/4	Passengers: 5/7	Passengers max. 3
(check in + hand) max. 2+1	(check in + hand) max. 5+1	(check in + hand) max. 2+1	(check in + hand) max. 2+1	(check in + hand) max. 5+1	(check in + hand) max. 2+1
Model year max. 5 years old	Model year max. 5 years old	Model year max. 5 years old	Model year max. 4 years old	Model year max. 4 years old	Model year max. 3 years old

Europe

Economy Class	Economy Van	Premium Economy	Business Class	Business Van	First Class
Renault Logan	Toyota Innova	Mercedes C-Class PD	Mercedes E-Class LD	Mercedes V-Class PV	Mercedes S-Class XD BMW 7-Series XD
Opel Insignia	Renault Megan	BMW 3-series PD/PE/PN	BMW 5 -Series LD	VW Multivan/Caravelle PV/ LV
Kia Ceed	Opel Zafira	Audi A4 PD	Audi A6 / A7 LD/XD	Ford Transit
		VW Passat SD CC VER- SION = PD	Jaguar XF LD
		Skoda Superb SD / RD	Volvo S80 LD

North America

Economy Class	Economy Van	Premium Economy	Business Class	Business Van	First Class
Hyundai i30	Suzuki APV	Hyundai Genesis PD	Lincoln MKT / MKS	Chevrolet Suburban	Mercedes S-Class XD BMW 7-Series XD
Suzuki Baleno	Renault Grand Scenic	Infinity Q50 UD	Cadillac XTS	Cadillac Escalade
	Toyota Innova	Toyota Avalon	Chrysler 300 C	Lincoln Navigator
			MB E-Class
			Lexus ES

Middle East & Africa

Economy Class	Economy Van	Premium Economy	Business Class	Business Van	First Class
Hyundai i30	Toyota Innova	Hyundai Genesis	Mercedes E-Class	Mercedes V-Class	Mercedes S-Class XD BMW 7-Series XD
		Infinity Q50 UD	BMW 5-Series	Chevrolet Suburban
		Toyota Avalon	Lexus ES	Chevrolet Tahoe
			Lincoln MKS	Cadillac Escalade

Asia & Pacific

Economy Class	Economy Van	Premium Economy	Business Class	Business Van	First Class
Hyundai i30	Toyota Innova	Toyota Avalon	Mercedes E-Class	Mercedes V-Class	Mercedes S-Class XD BMW 7-Series XD
Suzuki Baleno		Hyundai Genesis	BMW 5-series	Toyota Alphard/ Vellfire
			Toyota Crown	Hyundai Starex
				Buick GL8

Service Standards

These service standards are gudelines and examples of what the transfer companies offer under each class.

These will vary by company. Please check the company website for standards offered under each class.

Criteria	Economy Class / Economy Van	Premium Economy	Business Class / Business Van	First Class
Duty of Care	Fully licensed, registered and insured drivers and vehicles
Booking / Lead Time	24 hours	1 hour	2 hours	4 hours
Booking Modification	24 hours	1 hour	2 hours	4 hours
Transfer Cancellation	24 hours	1 hour	2 hours	4 hours
Hourly Cancellation	0% charged if more than 24 Hours / 100% charged if less than 24 hours
Additional km/time	base rate	base rate	base rate	50km/1 hour included
Waiting time - airport transfer	30 min	30 min	1 hour	2 hours
Waiting time - other transfers	15 min	15 min	15 min	1 hour
Waiting time - hourly bookings	max hours booked	max hours booked	max hours booked	max hours booked
Flight tracking	Included
Meet and Greet	No	No	PAX chooses	Airports and Train Stations
Pick-up sign	Name only		Logo and name
Driver Code of Conduct	Professional, does not smoke, is not too chatty, does not complain, has a positive attitude
Driver Dress Code	Shirt		Shirt, suit, tie and black shoes
Driver Language Skills	not included	not included	included: basic English + local language
Assistance from Driver	not included	not included	included: open door, take luggage
Car amenities - air conditioning	not included	not included	included	included
Other amenities - newspaper + water	not included	not included	not included	included
Payment	Electronic by credit card, all inclusive, monthly corporate invoice available