Transfers - Vehicle with Driver Service Industry Guide (VDSI)

ACRISS has expanded its activities to include the emerging Vehicle with Driver Service Industry (VDSI) in its portfolio, also known as Transfers in the travel industry. Just as we did for the car rental industry, we have recently defined common standards to be used by this new industry in an effort to promote reservation distribution systems and avoid misleading information when making a VDSI booking online or via any electronic means.

Below are the current VDSI standards defined by ACRISS in cooperation with members of the industry - ACRISS associates. For further information on these standards or on how to become an ACRISS associate, please send an email to info@acriss.org

Service Categories 

Economy Class Premium Economy Business Class First Class

Vehicle Standards

ACRISS VDSI Vehicle Standards Examples


Examples shown are representative of vehicle standards. Transfer companies will provide a vehicle of a similar standard according to ACRISS specifications.

Global standards

Economy Class

Economy Van

Premium Economy

Business Class

Business Van

First Class

Doors min. 4

Doors min. 4

Doors min. 4

Doors min. 4

Doors min. 4

Doors min. 4

Passengers 3/4

Passengers: 5/7

Passengers: 3/4

Passengers: 3/4

Passengers: 5/7

Passengers max. 3

(check in + hand) max. 2+1

(check in + hand) max. 5+1

(check in + hand) max. 2+1

(check in + hand) max. 2+1

(check in + hand) max. 5+1

(check in + hand) max. 2+1

Model year max. 5 years old

Model year max. 5 years old

Model year max. 5 years old

Model year max. 4 years old

Model year max. 4 years old

Model year max. 3 years old

Europe

Economy Class

Economy Van

Premium Economy

Business Class

Business Van

First Class

Renault Logan

Toyota Innova

Mercedes C-Class  PD

Mercedes E-Class LD

Mercedes V-Class PV

Mercedes S-Class XD
BMW 7-Series XD

Opel Insignia

Renault Megan

BMW 3-series  PD/PE/PN

BMW 5  -Series  LD

VW Multivan/Caravelle PV/ LV

Kia Ceed

Opel Zafira

Audi A4   PD

Audi A6 / A7  LD/XD

Ford Transit

   

VW Passat  SD CC VER-

SION = PD

Jaguar XF LD

 
   

Skoda Superb SD / RD

Volvo S80  LD

 

North America

Economy Class

Economy Van

Premium Economy

Business Class

Business Van

First Class

Hyundai i30

Suzuki APV

Hyundai Genesis PD

Lincoln MKT / MKS

Chevrolet Suburban

Mercedes S-Class XD
BMW 7-Series XD

Suzuki Baleno

Renault Grand Scenic

Infinity Q50 UD

Cadillac XTS

Cadillac Escalade

 

Toyota Innova

Toyota Avalon

Chrysler 300 C

Lincoln Navigator

     

MB E-Class

 
     

Lexus ES

 

Middle East & Africa

Economy Class

Economy Van

Premium Economy

Business Class

Business Van

First Class

Hyundai i30

Toyota Innova

Hyundai Genesis

Mercedes E-Class

Mercedes V-Class

Mercedes S-Class XD
BMW 7-Series XD

   

Infinity Q50 UD

BMW 5-Series

Chevrolet Suburban

   

Toyota Avalon

Lexus ES

Chevrolet Tahoe

     

Lincoln MKS

Cadillac Escalade

Asia & Pacific

Economy Class

Economy Van

Premium Economy

Business Class

Business Van

First Class

Hyundai i30

Toyota Innova

Toyota Avalon

Mercedes E-Class

Mercedes V-Class

Mercedes S-Class XD
BMW 7-Series XD

Suzuki Baleno

 

Hyundai Genesis

BMW 5-series

Toyota Alphard/ Vellfire

     

Toyota Crown

Hyundai Starex

       

Buick GL8

Service Standards

These service standards are gudelines and examples of what the transfer companies offer under each class.

 These will vary by company.  Please check the company website for standards offered under each class.


Criteria

Economy Class /
Economy Van 

Premium Economy

Business Class /
Business Van

First Class

Duty of Care

Fully licensed, registered and insured drivers and vehicles

Booking / Lead Time

24 hours

1 hour

2 hours

4 hours

Booking Modification

24 hours

1 hour

2 hours

4 hours

Transfer Cancellation

24 hours

1 hour

2 hours

4 hours

Hourly Cancellation

0% charged if more than 24 Hours / 100% charged if less than 24 hours

Additional km/time

base rate

base rate

base rate

50km/1 hour included

Waiting time - airport transfer

30 min

30 min

1 hour

2 hours

Waiting time - other transfers

15 min

15 min

15 min

1 hour

Waiting time - hourly bookings

max hours booked

max hours

booked

max hours booked

max hours booked

Flight tracking

Included

Meet and Greet

No

No

PAX chooses

Airports and Train Stations

Pick-up sign

Name only

Logo and name

Driver Code of Conduct

Professional, does not smoke, is not too chatty, does not complain, has a positive attitude 

Driver Dress Code

Shirt

Shirt, suit, tie and black shoes

Driver Language Skills

not included

not included

included: basic English + local language

Assistance from Driver

not included

not included

included: open door, take luggage

Car amenities - air conditioning

not included

not included

included

included

Other amenities - newspaper + water

not included

not included

not included

included

Payment

Electronic by credit card, all inclusive, monthly corporate invoice available