New ACRISS guidelines in response to CMA requirements

23 October 2017

ACRISS is pleased to announce the publication of new guidelines in response to CMA's requirements on full disclosure and transparency of all fees and charges.

Following CMA’s requirements and compliance request sent to the Car rental companies, brokers and Online Travel Agencies in June 2016, ACRISS set about to review and agree standards and issues guidelines that all its members would adhere to and follow in meeting these requirements.

These ACRISS guidelines have all been agreed by our Members and Allied Associates including the Global Distribution Systems behind the Online Travel Agencies (Metasearch providers).

The CMA required full disclosure of fees and charges to be returned and all relevant information displayed and clearly presented to the consumer during the reservation process and located in a prominent position throughout the shopping process, these included the following items:

  1. Young/Senior Driver Surcharge
  2. One Way & Cross Border fees
  3. Fuel charges
  4. Excesses
  5. Pre-Authorisations or Deposits
  6. Collision Damage Waiver (CDW) exclusions
  7. Warnings on legal requirements for special equipment e.g Snow chains/Tyres

For more information see Guidelines to CMA requirements page or contact