Transfers - Vehicle with Driver Service Industry Guide (VDSI)
ACRISS has expanded its activities to include the emerging Vehicle with Driver Service Industry (VDSI) in its portfolio, also known as Transfers in the travel industry. Just as we did for the car rental industry, we have recently defined common standards to be used by this new industry in an effort to promote reservation distribution systems and avoid misleading information when making a VDSI booking online or via any electronic means.
Below are the current VDSI standards defined by ACRISS in cooperation with members of the industry - ACRISS associates.
For full details please see Annex E of the new ACRISS Code of Conduct.
Service Categories
Economy Class | Business Class | First Class |
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Vehicle Standards
ACRISS VDSI Vehicle Standards Examples
Global standards
Economy Class |
Economy Van |
Business Class |
Business Van |
First Class |
---|---|---|---|---|
Doors min. 4 |
Doors min. 4 |
Doors min. 4 |
Doors min. 4 |
Doors min. 4 |
Passengers 3/4 |
Passengers: 5/7 |
Passengers: 3/4 |
Passengers: 5/7 |
Passengers max. 3 |
(check in + hand) max. 2+1 |
(check in + hand) max. 5+1 |
(check in + hand) max. 2+1 |
(check in + hand) max. 5+1 |
(check in + hand) max. 2+1 |
Model year max. 5 years old |
Model year max. 5 years old |
Model year max. 4 years old |
Model year max. 4 years old |
Model year max. 3 years old |
Europe
Economy Class |
Economy Van |
Business Class |
Business Van |
First Class |
---|---|---|---|---|
Renault Logan |
Toyota Innova |
Mercedes E-Class LD |
Mercedes V-Class PV |
Mercedes S-Class XD
|
Opel Insignia |
Renault Megan |
BMW 5 -Series LD |
VW Multivan/Caravelle PV/ LV |
|
Kia Ceed |
Opel Zafira |
Audi A6 / A7 LD/XD |
Ford Transit |
|
Jaguar XF LD |
||||
Volvo S80 LD |
North America
Economy Class |
Economy Van |
Business Class |
Business Van |
First Class |
---|---|---|---|---|
Hyundai i30 |
Suzuki APV |
Lincoln MKT / MKS |
Chevrolet Suburban |
Mercedes S-Class XD
|
Suzuki Baleno |
Renault Grand Scenic |
Cadillac XTS |
Cadillac Escalade |
|
Toyota Innova |
Chrysler 300 C |
Lincoln Navigator |
||
MB E-Class |
||||
Lexus ES |
Middle East & Africa
Economy Class |
Economy Van |
Business Class |
Business Van |
First Class |
---|---|---|---|---|
Hyundai i30 |
Toyota Innova |
Mercedes E-Class |
Mercedes V-Class |
Mercedes S-Class XD
|
BMW 5-Series |
Chevrolet Suburban |
|||
Lexus ES |
Chevrolet Tahoe |
|||
Lincoln MKS |
Cadillac Escalade |
Asia & Pacific
Economy Class |
Economy Van |
Business Class |
Business Van |
First Class |
---|---|---|---|---|
Hyundai i30 |
Toyota Innova |
Mercedes E-Class |
Mercedes V-Class |
Mercedes S-Class XD
|
Suzuki Baleno |
BMW 5-series |
Toyota Alphard/ Vellfire |
||
Toyota Crown |
Hyundai Starex |
|||
Buick GL8 |
Service Standards
These service standards are gudelines and examples of what the transfer companies offer under each class.
These will vary by company. Please check the company website for standards offered under each class.
Criteria |
Economy Class / |
Business Class / |
First Class |
---|---|---|---|
Duty of Care |
Fully licensed, registered and insured drivers and vehicles |
||
Booking / Lead Time |
24 hours |
2 hours |
4 hours |
Booking Modification |
24 hours |
2 hours |
4 hours |
Transfer Cancellation |
24 hours |
2 hours |
4 hours |
Hourly Cancellation |
0% charged if more than 24 Hours / 100% charged if less than 24 hours |
||
Additional km/time |
base rate |
base rate |
50km/1 hour included |
Waiting time - airport transfer |
30 min |
1 hour |
2 hours |
Waiting time - other transfers |
15 min |
15 min |
1 hour |
Waiting time - hourly bookings |
max hours booked |
max hours booked |
max hours booked |
Flight tracking |
Included |
||
Meet and Greet |
No |
PAX chooses |
Airports and Train Stations |
Pick-up sign |
Name only |
Logo and name |
|
Driver Code of Conduct |
Professional, does not smoke, is not too chatty, does not complain, has a positive attitude |
||
Driver Dress Code |
Shirt |
Shirt, suit, tie and black shoes |
|
Driver Language Skills |
not included |
included: basic English + local language |
|
Assistance from Driver |
not included |
included: open door, take luggage |
|
Car amenities - air conditioning |
not included |
included |
included |
Other amenities - newspaper + water |
not included |
not included |
included |
Payment |
Electronic by credit card, all inclusive, monthly corporate invoice available |